ANZA OUTDOORS REFUND & RETURN POLICY

At ANZA OUTDOORS, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please follow our refund and return policy outlined below.

1. Eligibility for Return

  • Returns must be initiated within 30 days from the date the product was delivered to the customer.
  • After 30 days, we unfortunately cannot offer a refund or exchange.

2. Product Condition for Returns

To be eligible for a return, your item must meet the following criteria:

  • The product must be unused and in the same condition that you received it.
  • For apparel, the original tags must be attached.
  • The item must be in its original packaging.

Note: Personal hygiene products (e.g., underwear, certain jewelry) or any perishable items (e.g., camping food/medicine) cannot be returned or exchanged.

3. How to Initiate a Return

As ANZA OUTDOORS uses a drop shipping model, you must contact us first to start the return process:

  1. Contact Us: Please send an email to [Your Contact Email Address] with your order number and a brief explanation of why you wish to return the item.
  2. Authorization: Upon receiving your request, we will authorize the return and provide you with the specific return address and instructions for sending the item back to the supplier.Caution: Do not send any product back without our authorization and instructions.
  3. Shipping: You will ship the product back to the instructed address. We strongly recommend using a trackable shipping service to ensure the item safely reaches its destination.

4. Return Shipping Cost

  • If the product is defective or incorrect (error on our part), ANZA OUTDOORS will cover the return shipping costs or compensate you.
  • If the return is due to a Change of Mind or the customer selecting the wrong size, the return shipping cost must be borne by the customer.

5. Refunds

  • Once your return is received and inspected, we will send you an email notification.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card or PayPal) within 7 to 10 business days.
  • Late or Missing Refunds: Please check your bank or credit card company. It may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [Your Contact Email Address].

6. Damaged or Wrong Items

If an item is damaged or incorrect:

  • Email us within 48 hours of delivery with your order number, a description of the issue, and clear photographs of the item.
  • We will either send you a free replacement or provide a full refund.